• Member companies shall only undertake
translation/interpretation assignments that they are able to
perform to a standard of quality which fully meets the
agreed needs of the client.
• Member companies shall use professionally skilled,
competent translators and/or interpreters who are qualified
by education, training and experience to successfully carry
out their assignment(s).
• Member companies
shall make every reasonable effort to check the accuracy and
correctness of a final translation before delivery to the
client.
• Member companies shall safeguard
confidential information of both present and former clients
and shall not misuse such information to the disadvantage of
such clients. Member companies shall also ensure that
subcontractors have signed confidentiality/non-disclosure
agreements before handling confidential information of any
client.
• Member companies shall be subject to
a general duty to fairly treat their clients, fellow
members, subcontractors, other parties within the
translation/interpretation profession and members of the
public.
• Member companies shall make every
effort to agree with both clients and subcontractors on the
cost, timing and other terms of a project before accepting
an assignment. If it is not possible to adhere to the agreed
terms, the client and/or subcontractors must be consulted
concerning a solution or an alternative course of action at
the earliest opportunity.
• Member companies
shall not use the credentials of translators or interpreters
inappropriately or without their consent and shall encourage
smooth procedures and good working relations.
•
Member companies’ contractual agreements with translators
and/or interpreters shall be confirmed in writing prior to
commencement of work.
• Member companies shall,
on an annual basis, consider the need for professional
indemnity insurance with respect to errors and omissions in
translation and/or interpretation at an appropriate level
for the magnitude and nature of their work and shall obtain
such insurance when such companies deem it appropriate.
• Member companies shall neither unjustifiably
criticize the work of others nor make misleading claims
about their own capabilities in order to solicit business.
• Member companies shall not engage in any
practice nor conduct themselves in any manner which is
detrimental to the reputation and interest of the European
Language Industry Association or to the
translation/interpretation profession.
• Member
companies shall comply at all times with all applicable
rules and regulations of the Association which may be in
effect at any time.
