The Challenge

The client was using a non-integrated translation process that required extensive manual effort. Original catalogues were converted to PDFs, which were then passed through multiple stages—translation, review, adaptation, approval, and editing. Each party involved—translators, publishing agencies, and printing offices—had to convert these PDFs back into editable formats to complete their work, then convert them back to PDFs to move on to the next stage. This manual process was time-consuming, costly, and prone to errors, resulting in inconsistencies in both translations and the overall look and feel of the multilingual documentation. The client needed a more efficient, integrated solution to manage the process on their behalf, including coordination and communication with all involved parties. As an experienced international translation agency, we were well-positioned to take on this challenge.

Our Solution

We collaborated closely with the client to establish an efficient, end-to-end solution for their multilingual documentation needs. Our approach offered a seamless experience—a one-stop shop. The client sent us their original documents, and we delivered a translated, print-ready product in any language required. Here’s how we did it:

1. Automation: We automated the entire process, eliminating the need for the client to manually convert documents to PDFs or other formats for translation.

2. Dedicated Project Manager: We appointed a dedicated project manager to handle all follow-up and communication with every party involved—translators, proofreaders, desktop publishers, publishing/printing companies, and the client for final approval. The client no longer needed to intervene directly.

3. Web-Based Platform: We implemented a web-based platform that allowed all parties to monitor project progress and know when their input was needed. The platform also served as a project management tool, ensuring that deadlines were met. For the client, it provided full transparency, allowing them to track progress and maintain control.

4. Expert Translation Team: We assembled a team of expert translators with specialized knowledge of the client’s industry.

5. Translation Memory: We created a translation memory—a database of previously translated terms—that was continuously updated with each new project. This ensured consistency across translations, reduced turnaround times, and lowered costs by eliminating the need to re-translate repeated content.

The Outcome

The new process has delivered significant improvements for our client:

• Faster, more efficient translations
• Increased consistency in terminology and document design
• Reduced costs by eliminating delays and complications
• Streamlined project management, reducing the client’s workload
• Full visibility and control of every translation project via our web-based tracking platform  

Our client is extremely satisfied with the results and provided the following testimonial:

"Working with Extra Consult has been both satisfying and cost-effective. After a brief introduction to our needs, the project ran seamlessly. Translations are completed quickly and to a high standard, with only minor adjustments required, such as for corporate terminology. Translating a 60-page catalogue within a week is no problem for them. We look forward to continuing our partnership with Extra Consult."